We are a patient led Practice and take complaints very seriously. We constantly strive to make sure all our patients are happy with the service we offer. In the event of a complaint we will endeavour to resolve the complaint as smoothly and promptly as possible. The first step would be to inform a member of staff. If you are unsatisfied with the answer please do not hesitate to call/email or write to Laura Baker-Fawcus explaining the complaint at the address overleaf. Laura will ensure to try and rectify this as soon as possible.
If the issue still remains unresolved at this point the patient may contact:
NHS England Email: england.contactus@nhs.net or phone 0300 311 22 33 CQC
National Customer Service Centre Citygate Gallowgate, Newcastle upon Tyne NE1 4PA Telephone: 03000 616161 Fax: 03000 616171
General Dental Council Dental Complaints Service Telephone: 020 8253 0800 (Monday to Friday, 9am to 5pm), or fill out the complaint form on their website.